Privacy Policy

Last updated: January 2026

This Privacy Policy explains how Tranquility Room collects, uses, shares, and protects personal data when you use our website, book an appointment, purchase a product, complete a consultation form, or contact us.

We are committed to protecting your privacy and handling your data in line with UK data protection law (UK GDPR).

1. Who We Are

Business name: Tranquility Room
Trading address: Roaine Drive, Holmfirth, Huddersfield, HD9 1EX
Email: cheryl@tranquilityroom.co.uk
Phone: 07765 568818
Website: www.tranquilityroom.co.uk

If you have any questions about this Privacy Policy or how your data is used, please contact us using the details above.

2. What Personal Data We Collect

We may collect the following information depending on how you use our services.

Contact details, including your name, email address, phone number, and billing details where applicable.

Booking and treatment information, including appointment date, time and service, notes you provide about your booking, and messages you send to us by email, phone, or website forms.

Consultation and health information, including allergies, medications, pregnancy or breastfeeding status, skin conditions, or other health information you choose to share.

Orders and purchases, including products purchased (including Katherine Daniels products), payment status and transaction references, and collection details.

Website usage information, including IP address, browser and device type, pages visited, interactions with our website, and cookies or similar technologies.

3. How We Use Your Data and Our Lawful Bases

We only use your data where the law allows us to do so.

For bookings and treatments, we use your data to manage bookings and deposits, provide treatments, and respond to enquiries. The lawful basis for this processing is contract and legitimate interests.

For consultation forms, we use your information to assess treatment suitability, keep you safe, and tailor treatments to your needs. The lawful basis is contract and explicit consent for health information. If you choose not to provide required consultation information, we may not be able to safely provide certain treatments.

For product orders (collection only), we use your data to process orders and collections, handle refunds and returns, and keep accounting records. The lawful basis is contract and legal obligation.

For marketing, if you opt in, we may send you emails or SMS messages about offers and news. The lawful basis is consent. You can unsubscribe at any time.

For website analytics, we use cookies and analytics tools to understand how our website is used and to improve performance. The lawful basis is consent for optional cookies and legitimate interests for essential website operation.

4. Cookies

Our website uses cookies to make the site work properly, remember your preferences, understand how visitors use the site, and help with marketing if you allow it.

Some cookies are essential and cannot be switched off. Others are optional and are only used with your consent. You can manage your cookie preferences using our cookie banner or your browser settings.

5. Who We Share Your Data With

We only share your data where necessary. This may include sharing data with our website and online store platform, payment providers, booking system providers, email and marketing providers (only if you opt in), and analytics or advertising providers (only with your consent).

All providers are required to keep your data secure.

6. International Transfers

Some service providers may process data outside the UK. Where this happens, appropriate safeguards are in place to protect your data.

7. How Long We Keep Your Data

We keep your data only for as long as necessary. This includes keeping booking and consultation records for service continuity and safety, and keeping order and payment records for legal and tax purposes.

8. Your Rights

You have the right to access your data, correct your data, request deletion, restrict or object to processing, withdraw consent, request a copy of your data, and complain to the Information Commissioner’s Office (ICO).

To exercise your rights, please email cheryl@tranquilityroom.co.uk.

9. Security

We take appropriate steps to protect your data using secure systems and limited access.

10. Children

Our services are not intended for children under the age of 16. If a child has provided personal data, please contact us.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.